Terms and Conditions

Tourist guide service
All our guides are officially authorized by the Italian authorities to carry out a private guide service in their respective areas.

Transports
Transportation is provided by licensed insured professional drivers who are qualified to perform public transport services throughout Europe.

Responsibility
Io Napoli e Tu assumes no responsibility for any accidents related to theft or damage during our tours. We recommend that you take out your own travel insurance to cover cancellation due to unforeseen circumstances or beyond your control.

Cancellation policy
Please note that there will be no charge if you cancel your booking via email within 48 hours of the scheduled start of the requested service. If this is not done in these terms, the no-show will be considered and 100% of the cost of the service will be charged.
Please note that for all tours including a museum / art gallery / church ticket, in the event of tour cancellation, the booking fee is non-refundable. Refunds will only be granted if, for unforeseen reasons, the museum is on strike or closed.

Billing Information
Rates DO NOT include: customer meals - food and drinks - tips - entrance tickets to museums and monuments - anything that is not expressly indicated as included, unless otherwise specified in the programs.

Payment methods
We accept payment via:
1. STRIPE SYSTEM;
2. MONEY TRANSFER to our corporate bank account.
Once payment has been received, we will send you by e-mail the summary of the purchase valid as a final confirmation with all the details relating to the meeting and times.

Currency
Our tours are sold in Euro currency and your credit card will be charged in Euro currency. General conditions and rates are subject to change without notice. We are at your disposal for any other information.

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